Privacy policy

Indigo Wholesale Inc. (“Uncle Wiener’s Wholesale”) is committed to treating its customers with integrity and honesty. We strive to maintain the accuracy, confidentiality, security and privacy of your information.

This Privacy Policy outlines the manner in which we collect, use, retain, disclose, protect, and manage your Personal Information.

Uncle Wiener’s Wholesale may update this privacy policy from time to time, and any changes become effective when the updated version of the policy is posted on this webpage unless otherwise stated. We invite you to review our Privacy Policy and recommend that you revisit it periodically to review updated information.

PERSONAL INFORMATION

For the purpose of the Privacy Policy, “Personal Information” means any information that can be used to identify an individual. This includes information such as your name, address, email address, birth date, age, gender, opinions, evaluations, comments, IP address, and occupation.

Uncle Wiener’s Wholesale sometimes collects data with this information removed. As the individual can no longer be identified in this scenario, this data is not considered Personal Information.

Personal Information does not include business contact information such as an employee’s name, title, business address, business telephone number, or business email in relation to that individual’s employment or business.

INFORMATION WE COLLECT AND USE

This policy applies to all Personal Information that Uncle Wiener’s Wholesale collects and uses. Personal Information that is collected falls into three main categories and a sub-category:

Personal Information collected directly from you;
Personal Information about you shared by other parties;
Personal Information collected automatically; and
Inferential Personal Information derived by Uncle Wiener’s Wholesale.

Uncle Wiener’s Wholesale only retains your Personal Information for so long as necessary to fulfill the purposes described below. Once it is no longer needed or permitted to be held, the information will be destroyed or anonymized as required by law.

PERSONAL INFORMATION COLLECTED DIRECTLY FROM YOU

Throughout your interactions with Uncle Wiener’s Wholesale, you might provide us with Personal Information that includes but is not limited to:

Demographic information, such as your age or gender;
Transaction information, such as the products and/or services purchased, returned, or exchanged. This also includes facts and figures like order details, addresses for delivery, payment information (such as credit card information), and any loyalty card information.
Profile information such as your Customer ID, store preferences, account information, wishlisted products, and products you are interested in.
Identification such as your full name and date of birth.
Communication information such as your email address, phone number, the various dates and content of your direct correspondence and discussions with us, comments, product reviews, and survey responses.

PERSONAL INFORMATION THAT IS AUTOMATICALLY COLLECTED

Specific types of data may automatically be collected in real-time when you access Uncle Wiener’s Wholesale websites, contact Uncle Wiener’s Wholesale, or visit and shop at an Uncle Wiener’s Wholesale store. This information may include:

AV and image data, as Uncle Wiener’s Wholesale uses closed circuit television and digital recorders in stores to keep the facilities operating in a safe and secure manner.
Device and Internet data, including your device hardware number, your IP address, device identifiers, traffic data, and your activity. Please see the Cookies and Pixels information below for more.
Website usage data, including activity on our websites and with our e-mails using cookies, tracking pixels and other tracking technologies. Product categories and your interests may be captured. Refer to the Cookies and Pixels section for more information.
Location data if shared with us or shared by your mobile device’s settings.

PERSONAL INFORMATION ABOUT YOU SHARED BY OTHER PARTIES

Other sources may share Personal Information about you in scenarios that include but are not limited to:

Our delivery partners who may provide us with current delivery and address information, which would update our corresponding records of your personal information.
Social media platforms, whether through Meta, Google, or interaction with our advertisements on various social media platforms, who may provide behavioural and demographic information about you.
Analytics companies, marketing and advertising service providers and fraud prevention service providers may also confirm or update our behavioural and basic identifying information about you.

PERSONAL INFORMATION DERIVED BY UNCLE WIENER’S WHOLESALE

Uncle Wiener’s Wholesale may use inferences to create a limited customer profile about you using the information collected or received as described above. This profile may be used to personalize your experience, protect your privacy and maintain your preferences in accordance with the Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION

PRODUCTS AND SERVICES

To provide, administer, deliver, customize, support and improve the products, services, or information that you have requested from us and that we offer to you.
To ensure quality assurance and enhance training at the National Customer Service Centre.
To meet legal and retail-related duties and commitments.
To run and oversee promotions, contests, surveys and events.
To respond to your inquiries, comments, and requests for service.
To manage online accounts, as well as purchases, payments, returns and special offers (both online and in-person).
To ensure delivery of products and services, fulfill your orders and transactions, and manage returns and exchanges.
To verify your identity as needed to provide you products, services and/or access to our systems.

MARKETING

To better understand your interests or preferences, so that we may recommend particular products, offers or services that are consistent with these interests and preferences.
To send communications, tailored promotions and advertisements about products and services you may be interested in based on your activity.
To provide information about contests, special events, our services and our products.
To obtain testimonials, reviews and feedback.
To enhance our tracking technology and product/service offerings.
To measure the performance of our marketing campaigns by combining information such as email open rates, clickthrough rates, social media engagement, customer shopping history, analytics and customer interests.

ANALYTICS

Uncle Wiener’s Wholesale may aggregate, anonymize or de-identify data from its customers’ Personal Information for internal business purposes where permitted by law, in order for Uncle Wiener’s Wholesale:

To gauge internal analytics, develop innovative services, analyze its offerings, and measure the performance of Uncle Wiener’s Wholesale websites and applications
To customize your in-store and online experiences.
To customize your interest-based marketing experience in Uncle Wiener’s Wholesale spaces.
To refine and improve our marketing efforts.

LEGAL

To comply with applicable legal and regulatory requirements with respect to law enforcement requests, statutory obligations and/or mandates in the event of a corporate acquisition, merger, or other corporate transaction.

DISCLOSURE OF PERSONAL INFORMATION

Uncle Wiener’s Wholesale may disclose your Personal Information within our company and to third party vendors, suppliers, and agents (collectively, “Service Providers”) that require the relevant Personal Information to perform your requested services or our necessary services on our behalf.

Uncle Wiener’s Wholesale may share your Personal Information in the following circumstances.

SERVICE PROVIDERS

We may disclose part or all of your recorded Personal Information as necessary to our Service Providers to support our:

technology systems,
business operations
marketing and advertising operations,
payment processors,
infrastructure,
data analytics and
other support services.

Examples include shipping vendors, billing and refund vendors, vendors who operate our websites and fulfillment services, payment card processors, marketing service providers and companies that help us improve our product and service offerings and our websites.

Uncle Wiener’s Wholesale limits the information shared with Service Providers to only what is necessary for them to provide the service(s). Any other use of the Personal Information is strictly prohibited. Service Providers may sometimes de-identify and use your disclosed Personal Information in combination with other information to improve their internal services.

When your Personal Information is shared with a Service Provider, we compel them to protect the information in a manner that is consistent with this Policy.

Your Personal Information may be stored and processed by our service providers in Canada or other countries where Service Providers maintain facilities. As such, your Personal Information may be subject to the laws of those countries. However, Service Providers may not use or disclose Personal Information for any purpose other than providing the services on our behalf or as otherwise required by applicable law.

CORPORATE TRANSACTIONS

Your Personal Information may also be disclosed as part of a corporate transaction involving the transfer of some or all Uncle Wiener’s Wholesale business assets.

LEGAL OBLIGATIONS

Your Personal Information may be disclosed if required by law or valid court order, provided:

the disclosure is necessary to enforce our agreements or policies, and/or
the disclosure protects the rights, property, or safety of Uncle Wiener’s Wholesale and its relevant stakeholders.

CONSENTED DISCLOSURE

Your Personal Information may be disclosed if you provide direct consent to do same.

MISCELLANEOUS

Uncle Wiener’s Wholesale does not sell any of your information to third parties.

For greater clarity, the Privacy Policy and these terms of disclosure apply in full to residents of Quebec. Personal Information that Uncle Wiener’s Wholesale collects will be communicated outside of Quebec and may be disclosed to Service Providers within and outside of Canada.

CONSENT

When you provide Uncle Wiener’s Wholesale with Personal Information, you understand and agree to our collection, use, storage, management and disclosure of your Personal Information under the terms of the Privacy Policy. That said, Uncle Wiener’s Wholesale will obtain your consent for all Personal Information collected, used, stored and disclosed prior to or at the time of collection.

How we obtain your consent will depend on the circumstances and sensitivity of the information collected. We may seek your consent orally, electronically, or in writing.

At times, Uncle Wiener’s Wholesale may obtain implied consent. For example: when a user enters one of our online contests by completing an entry form and provides their information to be contacted in case they win, participants consent to our use of their Personal Information to administer the contest and contact them if they win.

Non-sensitive Personal Information such as your basic contact information or name may be used to send you information about our business, our products, and upcoming events until you advise us that you no longer wish to receive such information.

You may withdraw your consent or opt out at any time to any of the uses or disclosures contemplated in this Privacy Policy, subject to legal or contractual restrictions and reasonable notice. You may do so by contacting the Customer Service, at customerservice@unclewiener.com.

Please note, however, that withdrawing your consent to some of the contemplated uses or disclosures may render it impossible for us to continue to provide certain services or materials which you have previously requested.

MINORS

Uncle Wiener’s Wholesale does not knowingly collect the information of minors. If you believe we may have collected information from your child, please contact us. We will work to identify and delete such information from our records.

THIRD PARTY CONTENT

Uncle Wiener’s Wholesale websites may contain links to or content from third-party websites that are not controlled or operated by Uncle Wiener’s Wholesale.

Clicking a link or enabling a connection may allow third parties to collect information about you that is governed by wholly separate policies, terms, and/or conditions. Users agree that Uncle Wiener’s Wholesale assumes no liability for practices or policies outside of its control.

COOKIES AND PIXELS

Uncle Wiener’s Wholesale may use cookies or other unique identifiers and technologies such as tracer tags, pixels, and web beacons to automatically collect information about how you interact with our website, advertisements, marketing and digital communications. Uncle Wiener’s Wholesale uses this information to improve its websites, services, marketing strategy and more, leading to an enhanced customer experience and fuller functionality.

WHAT IS A COOKIE?

Cookies are small text files that are saved on your computer when you visit a website so that information can be saved.

Our cookies help us:

Make our website work as you’d expect
Remember your settings during and between visits
Improve the speed/security of the site
Continuously improve our website for you
Make our marketing more efficient

We do not use cookies to:

Pass personally identifiable data to third parties without consent; or

Web beacons (sometimes called pixel tags) are small images that communicate information from your device to a server.

For the purpose of this Policy, cookies, web beacons and all other tracking technologies are referred to as “cookies.”

Cookies used on this website include:

Strictly Necessary

Essential and necessary for browsing the website and using its features, including to add items to your cart, and enable fraud and security related functions.

Performance Cookies

For collection of aggregated information about your website use, pages you visit and the links you click.

Functionality Cookies

Allow the website to remember choices you have previously made, login credentials, language preferences and preferred store.

You can change cookie preferences on our website by deleting or disabling these technologies at any time through your browser. If you choose to disable or delete cookies, our website may not function properly.

SECURITY

Uncle Wiener’s Wholesale servers that store Personal Information are kept in a secure environment and are backed up on a regular, scheduled basis. These systems are located in Canada.

Should Uncle Wiener’s Wholesale ever experience a system breach that exposes customer data, it will report all violations to the Office of the Privacy Commissioner of Canada, as required by law, and notify customers of the nature of exposure and possible risk as required by law.

Uncle Wiener’s Wholesale takes several steps to ensure your Personal Information’s safety, including:

A corporate culture that emphasizes protecting Personal Information through its lifetime within the business.
Internal procedures, guidelines and practices that direct Uncle Wiener’s Wholesale employees in their responsibilities towards Personal Information.
Employee privacy and data security training.
Technical, contractual, administrative, and physical security steps to protect the Personal Information you provide to us.
Protecting your financial and payment information during transmission by using standard Secure Sockets Layer (SSL) encryption technology. Tokenization of credit card data is also in place.
Detection, prevention, scrutiny and removal practices to guard against malicious, fraudulent, deceptive, or other illegal or unlawful activity;
Ongoing identification, debugging, and elimination of technical errors or disturbances in our systems.

These safeguards provide a shield against accidental, unlawful or unauthorized access, alteration, disclosure, use or destruction of the information. Although Uncle Wiener’s Wholesale takes these steps, the nature of cyber systems and platforms that are integrated with third parties means that no system is 100% secure—but Uncle Wiener’s Wholesale is committed to building a usable framework that is as secure as possible.

RETENTION AND PROTECTION

Uncle Wiener’s Wholesale retains Personal Information only as long as necessary to process related transactions, maintain required financial records, protect and serve Uncle Wiener’s Wholesale’s legitimate business interests, and for otherwise as may be required by law.

Uncle Wiener’s Wholesale seeks Service Providers that collect, use and disclose Personal Information with protections and retention comparable to those required under the laws of Canada. Information processed by Uncle Wiener’s Wholesale’s Service Providers located outside of Canada may be subject to access by law enforcement or other governmental agencies in those countries pursuant to lawful orders or legal process, and may be retained to comply with their relevant laws or legitimate business purposes (e.g., complying with professional associations’ regulatory authorities).

If you would like to access detailed information about Uncle Wiener’s Wholesale policies and practices for Service Providers or otherwise have any questions regarding Uncle Wiener’s Wholesale’s Service Providers, please see our contact information below.

YOUR RIGHTS AND ACCESS

You have privacy rights, and Uncle Wiener’s Wholesale will provide access to your own Personal Information in our customer file upon legitimate request. You will also be informed about what your information was used for, and where it was used.

In rare situations, Uncle Wiener’s Wholesale may not be able to provide you with access to your Personal Information. By way of example: in certain instances, obtaining your Personal Information may cause a non-consensual reveal of another person’s Personal Information or sensitive information. In any such case, we will provide you with the reasoning as to why we cannot carry out your request.

Uncle Wiener’s Wholesale’s systems allow you to:

Withdraw your consent to Uncle Wiener’s Wholesale’s collection, use, storage, and disclosure of your Personal Information. Please note that withdrawing your consent may diminish your ability to obtain our products and services.
Request a copy of your Personal Information on record with Uncle Wiener’s Wholesale. Depending on your jurisdiction, you may also be able to request a common, machine-readable collection of your Personal Information for yourself or another Service Provider.
Review and update your Personal Information via your online account.
Stop receiving marketing communications, including emails and newsletters. All direct digital marketing communications from Uncle Wiener’s Wholesale provide an unsubscribe link in the footer of the communication. This setting can also be updated in your online account. If you unsubscribe from marketing content, you may still receive operational communications from Uncle Wiener’s Wholesale.

Please contact us if you have questions or concerns about your rights. Uncle Wiener’s Wholesale will attempt to verify your identity before complying with any such request listed above. If your request is rejected, Uncle Wiener’s Wholesale will provide reasons and alternative recourse if available.

TERMS AND CONDITIONS

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

These terms and conditions (the "Terms and Conditions") govern the use of www.unclewiener.com (the "Site"). This Site is owned and operated by Indigo Wholesale Inc. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

INTELLECTUAL PROPERTY

All content published and made available on our Site is the property of Indigo Wholesale Inc. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

ACCEPTABLE USE

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

Harass or mistreat other users of our Site;
Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent; or
Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

ACCOUNTS

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

SALE OF GOODS

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

PAYMENTS

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

CONSUMER PROTECTION LAW

LIMITATION OF LIABILITY and INDEMNITY

Indigo Wholesale Inc (Uncle Wiener’s Wholesale) and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless Indigo Wholesale Inc (Uncle Wiener’s Wholesale) and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

APPLICABLE LAW

These Terms and Conditions are governed by the laws of the Province of Alberta.

Identity Verification and Fraud Prevention

To protect our customers, employees, and business operations from fraud, unauthorized transactions, and identity misuse, we may verify the identity of individuals who interact with our organization or request goods or services from us.
As part of this process, we may use trusted third-party identity verification service providers to assist in confirming identity information. These services may compare the information you provide with reliable databases, public records, credit bureau information, or document verification technologies in order to confirm that the information provided is accurate and associated with you.
Personal information that may be used for identity verification can include, where reasonably required:
• Name
• Address
• Date of birth
• Government-issued identification information, expiration date
• Contact information
• Payment or billing information
• Other identifying details necessary to confirm identity
This information is collected and used solely for the purposes of identity verification, fraud prevention, security, risk management, and compliance with applicable laws and regulations.
We limit the collection and disclosure of personal information to what is reasonably necessary for these purposes and require any third-party service providers acting on our behalf to maintain appropriate security safeguards and confidentiality protections consistent with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act.
In some cases, identity verification service providers may process information outside of Canada. When this occurs, the information may be subject to the laws of the jurisdiction where it is processed. We take reasonable steps to ensure that any service providers handling personal information on our behalf maintain appropriate privacy and security protections.

Consent to Identity Verification

By providing personal information to us, placing an order, creating an account, requesting services, or otherwise interacting with our business, you consent to the collection, use, and disclosure of your personal information for identity verification and fraud prevention purposes, including the use of third-party verification services where necessary.
If you choose not to provide information required to verify identity, we may be unable to provide certain services or complete certain transactions.

Right to Refuse or Delay Transactions for Security Reasons

To protect our customers and our business from fraud or unauthorized activity, we reserve the right to delay, decline, cancel, or place restrictions on transactions, accounts, or service requests where:
• identity cannot be reasonably verified
• information provided appears inaccurate or inconsistent
• fraud prevention systems identify a potential security risk
• additional verification is required to protect the parties involved
In such cases, we may request additional information or documentation to confirm identity before proceeding.
These measures are intended to protect both our customers and our organization from fraudulent or unauthorized transactions.

Fraud Investigation and Information Sharing

Where we reasonably believe that fraud, attempted fraud, identity theft, or other unlawful activity may be occurring, we may use and disclose relevant personal information as necessary to investigate, prevent, or address such activity.
This may include sharing limited and relevant information with:
• financial institutions and payment processors
• fraud prevention and identity verification service providers
• credit bureaus or authentication services
• law enforcement or regulatory authorities
• other organizations involved in preventing or investigating fraudulent transactions
Such disclosure will only occur where reasonably necessary for fraud prevention, security, legal compliance, or investigation purposes, and will be carried out in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act.
We may also retain information related to suspected fraudulent activity for a longer period where necessary to protect our business, customers, and the public, or where required to comply with legal obligations.

SEVERABILITY

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

CHANGES

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

CONTACT US

If you have any questions regarding our Policies, please contact:

(855) 434-9697
online@unclewiener.com
13535 156 St NW, Edmonton, AB T5V 1R9

You can also contact us through the feedback form available on our Site.